Frequently Asked Questions
Everything you need to know about bringing Ellie Seattle quality into your home.
What is the typical shipping timeline for furniture orders?
Most in-stock items ship within 3-5 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-4 weeks for transit and professional assembly in your home.
What is your return policy for home decor?
We offer a 30-day return window for most decor items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer fabric swatches for sofas and armchairs?
Yes, we want you to feel the quality first-hand. You can order up to five complimentary fabric swatches through our 'Swatch Request' page to ensure the perfect color match for your space.
Are your wood products sustainably sourced?
Sustainability is core to Ellie Seattle. Over 90% of our wood collections are crafted from FSC-certified timber or reclaimed wood to minimize our environmental footprint.
How can I track my delivery?
Once your order leaves our warehouse, you will receive an email with a tracking link. For freight deliveries, our carrier will contact you directly to schedule a specific delivery window.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investments.